- Posted by Joe Crandall
- On October 24, 2013
One of the most important (and most rewarding) aspects of our work is our ability to create a framework of success for our clients. Similar to scaffolding that temporarily helps build tall and impressive buildings, the work we do helps build strong and long lasting organizations.
Any company that relies on another company for revenue should adopt a methodology that is designed to help the other organization succeed no matter what. If they succeed then you succeed. At Greencastle, we focus on the customer’s definition of success.
Often the most difficult question for a client to answer because it requires a complex idea to be broken down into its most basic form. For example, a client may want to install the latest tool BI from Datawatch in order to create a dashboard. But is that really the end state? A dashboard? Or is it much more complicated than that?
When pressed with defining their definition of success, the goal becomes clear. They want to have better decision making capability to trim waste from their processes. They want clinicians to better manage their diabetic patients. They want to drill down into the cost of their top five DRGs. You get the picture.
Our ability to create the right scaffolding that allows the organization to be successful in the quickest manner possible is a skill learned through years of practice. Our founding partners have 15+ years helping clients succeed and have built almost every kind of scaffolding possible. We do this through a unique process that intertwines the best of change management, process improvement and project management into one cohesive methodology – Value Management Methodology.