Centers of Excellence Archives - Greencastle Consulting

“The Valley of Despair”—Asking yourself the right questions

Posted by Joe Crandall
On March 4, 2019

If you are launching a new project, new change initiative or introducing a new process—or improving an existing one—that significantly impacts your employees, there are some questions you should ask to ensure you are not lagging behind on your project or, even worse, missing your objective altogether. By asking a few simple questions, you can […]

Fleet Sustainability: Never a One-Size-Fits-All Solution

Posted by Joe Crandall
On April 20, 2017

At Greencastle, we do not pride ourselves on solving one common problem for all of our clients—that is because problems don’t come in one common form. Our key to success is finding specific, right-sized solutions for each of our clients’ unique needs. Building sustainability into a corporate fleet, for example, should never be considered “one-size-fits-all.” […]

People and Process: Combination Individualism and Leadership

Posted by Joe Crandall
On April 14, 2017

It’s important to keep in mind that processes have a shelf life, which is why we at Greencastle emphasize a culture of process improvement with each of the leaders we support. Changing existing system structures can be a daunting challenge, especially to the people who utilize those systems. That challenge is exactly why Greencastle adheres […]

GE Capital – Financial Services Framework

Posted by Joe Crandall
On December 28, 2015
Solution: Governance, Solution: Implementation, Solution: Lean, Solution: PMO, Solution: Process Improvement, Solution: Project Management

Lean Six Sigma increases monthly orders by 1,000% Studies from the last twenty years prove that the frequency of loan applications that a bank receives directly correlates with higher loan approvals and, as a result, higher profits. In 1999, GE Capital realized this and sought to get ahead of its competitors by reengineering its […]

Comcast Launched Award Winning National Recycling Program

Posted by Joe Crandall
On December 28, 2015
sol, Solution: Change Management, Solution: Governance, Solution: Implementation, Solution: Logistics, Solution: Never Been Done Before, Solution: Process Improvement, Solution: Readiness Assessment, Solution: Vendor Selection

Greencastle Assists Comcast in Launching an Enhanced National Recycling Program Comcast received the 2015 CableFax award for Social Responsibility for its National Recycling Program – which was planned, launched, and assessed with the help of a Greencastle Consulting project management team. Comcast is a national leader in telecommunications and a member of the Fortune 100. […]

Main Line Health Improves Patient Safety

Posted by Joe Crandall
On November 9, 2015
Solution: Change Management, Solution: Governance, Solution: Healthcare, Solution: Implementation, Solution: Lean, Solution: PMO, Solution: Process Improvement, Solution: Readiness Assessment

Greencastle partners with Main Line Health to “pump” safety into patient care. Main Line Health (MLH) is a non-profit four hospital health system founded in 1985 serving Philadelphia and its suburbs. It has a staff of over 10,000 employees and over 2,000 physicians, and has received national awards for excellence. MLH developed an initiative to […]

Comcast New Billing Program

Posted by Joe Crandall
On November 9, 2015
Solution: Implementation, Solution: Lean, Solution: MSO

Greencastle revitalizes Comcast billing support resulting in reduced call time and frequency, increased sales, and improved customer perception. In 2006, Comcast sought to implement a Signature Series billing system to improve popular perception while decreasing customer service call volume related to billing inquiries. Greencastle Consulting was tasked with planning the roll-out of the new system, […]

Time Warner Cable – Product Development Methodology

Posted by Joe Crandall
On November 9, 2015
Solution: Change Management, Solution: Governance, Solution: Implementation, Solution: Lean, Solution: MSO, Solution: PMO, Solution: Process Improvement, Solution: Readiness Assessment

The right people at the right time: Time Warner Cable streamlines new service development program. Many of the resources required to meet the growing demands of Time Warner Cable’s product development and implementation program already existed within the organization, but an initial assessment by Greencastle Consulting discovered that the resources were dispersed across corporate support […]

Greencastle Helps Drive Comcast Fleet Optimization

Posted by Joe Crandall
On November 9, 2015
Solution: Change Management, Solution: Fleet, Solution: Governance, Solution: Implementation, Solution: MSO, Solution: PMO, Solution: Process Improvement, Solution: Vendor Selection

Comcast’s partnership with Greencastle Consulting continues to yield environmentally conscious innovations to Comcast operations – decreasing Comcast’s carbon footprint while modernizing its fleet. As one of the largest cable companies in the world, Comcast boasts a fleet of over 30,000 vehicles. The daily use of the Comcast fleet by field techs provides home and business […]

Bravo Zulu: Congratulations to Comcast

Posted by Joe Crandall
On November 9, 2015
Solution: Change Management, Solution: Fleet, Solution: Governance, Solution: Implementation, Solution: MSO, Solution: PMO, Solution: Process Improvement, Solution: Vendor Selection

This year, Comcast received the CableFax Social Responsibility Award for its National Recycling Program (NRP). Greencastle is proud to have helped the Comcast EHS Team lead this ambitious project to success. Greencastle supplied 13 Project Managers, traveling to every Comcast field office, to launch and assess the program, and provided key logistics and management support […]

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