GE Capital – Financial Services Framework

  • Posted by Joe Crandall
  • On December 28, 2015
  • Solution: Governance, Solution: Implementation, Solution: Lean, Solution: PMO, Solution: Process Improvement, Solution: Project Management
Lean Six Sigma increases monthly orders by 1,000%   Studies from the last twenty years prove that the frequency of loan applications that a bank receives directly correlates with higher loan approvals and, as a result, higher profits. In 1999, GE Capital realized this and sought to get ahead of its competitors by reengineering its […]
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Comcast Launched Award Winning National Recycling Program

  • Posted by Joe Crandall
  • On December 28, 2015
  • sol, Solution: Change Management, Solution: Governance, Solution: Implementation, Solution: Logistics, Solution: Never Been Done Before, Solution: Process Improvement, Solution: Readiness Assessment, Solution: Vendor Selection
Greencastle Assists Comcast in Launching an Enhanced National Recycling Program Comcast received the 2015 CableFax award for Social Responsibility for its National Recycling Program – which was planned, launched, and assessed with the help of a Greencastle Consulting project management team. Comcast is a national leader in telecommunications and a member of the Fortune 100. […]
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Comcast New Billing Program

  • Posted by Joe Crandall
  • On November 9, 2015
  • Solution: Implementation, Solution: Lean, Solution: MSO
Greencastle revitalizes Comcast billing support resulting in reduced call time and frequency, increased sales, and improved customer perception. In 2006, Comcast sought to implement a Signature Series billing system to improve popular perception while decreasing customer service call volume related to billing inquiries. Greencastle Consulting was tasked with planning the roll-out of the new system, […]
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Time Warner Cable – Product Development Methodology

  • Posted by Joe Crandall
  • On November 9, 2015
  • Solution: Change Management, Solution: Governance, Solution: Implementation, Solution: Lean, Solution: MSO, Solution: PMO, Solution: Process Improvement, Solution: Readiness Assessment
The right people at the right time: Time Warner Cable streamlines new service development program. Many of the resources required to meet the growing demands of Time Warner Cable’s product development and implementation program already existed within the organization, but an initial assessment by Greencastle Consulting discovered that the resources were dispersed across corporate support […]
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Greencastle Helps Drive Comcast Fleet Optimization

  • Posted by Joe Crandall
  • On November 9, 2015
  • Solution: Change Management, Solution: Fleet, Solution: Governance, Solution: Implementation, Solution: MSO, Solution: PMO, Solution: Process Improvement, Solution: Vendor Selection
Comcast’s partnership with Greencastle Consulting continues to yield environmentally conscious innovations to Comcast operations – decreasing Comcast’s carbon footprint while modernizing its fleet.  As one of the largest cable companies in the world, Comcast boasts a fleet of over 30,000 vehicles.  The daily use of the Comcast fleet by field techs provides home and business […]
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Bravo Zulu: Congratulations to Comcast

  • Posted by Joe Crandall
  • On November 9, 2015
This year, Comcast received the CableFax Social Responsibility Award for its National Recycling Program (NRP). Greencastle is proud to have helped the Comcast EHS Team lead this ambitious project to success. Greencastle supplied 13 Project Managers, traveling to every Comcast field office, to launch and assess the program, and provided key logistics and management support […]
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Comcast Installation Process Redesign

  • Posted by Joe Crandall
  • On November 9, 2007
  • sol, Solution: Change Management, Solution: Implementation, Solution: MSO, Solution: Process Improvement
Greencastle Consulting overhauls Comcast installation process to improve customer experience and perception. In 2007, Comcast took the initiative to examine their rate of on-time appointments, customer availability and first call resolution in order to decrease repeat installations and reduce customer complaints. Executives called for a reevaluation of the initial stage of consumer engagement, and a […]
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Comcast Automated Dispatch

  • Posted by Joe Crandall
  • On November 9, 2007
  • Solution: Implementation, Solution: Lean, Solution: MSO, Solution: Project Management
In the field, Comcast’s mobile dispatch and technician force sees new workflow management solution. In 2007, with 24.1 million cable customers and 12.4 million internet customers, Comcast saw the need to modernize its field technician workflow to increase productivity and improve customer and employee satisfaction. Greencastle Consulting developed and oversaw the transition, implementing streamlined, technology-based […]
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Greencastle Provides Comcast Transition Assistance for Adelphia Merger

  • Posted by Aaron Ronksley
  • On November 9, 2006
  • Solution: Change Management, Solution: Governance, Solution: Implementation, Solution: M&A, Solution: PMO, Solution: Process Improvement, Solution: Project Management
Greencastle implements a proven methodology framework for the efficient and seamless handling of large scale mergers and acquisitions. Comcast and Time Warner Cable announced that they had reached a definitive agreement to acquire all of the assets from the Adelphia Communication Corporation on April 21, 2005.  Completed by July 31, 2006, this deal significantly broadened […]
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